A user’s reservation or the use of a Reello site and product family is bound by the terms and conditions expressly included here. We provide listings for properties and businesses, and serve as reservation platform wherever it fits. Reello terms of service are applicable to all interactions in our plaform, if as part of the service the user were to be redirected for any service completion to a third party site, such site's terms and conditions will apply upon redirection.
Reello Inc, its website and products family is operated by its umbrella company Properos LLC. For this reason you may see "Reello" or its parent company "Properos" seamlessly interchanged in some pages, documents, emails, payment receipts or credit card statements for which purposes it all makes reference to the same service. We as a service from the previously introduced companies are referred as “we,” “us” or “our”. The term "you" refers to the user visiting the Site, listing a property or business, and/or requesting a reservation on this Site, or our customer service agents and registered promoters. The Terms constitute a legally binding agreement between you and Reello. You are not authorized to use this Site unless you are at least 18 years of age and able to enter into legally binding contracts, and you have clearly understood these terms and accept them. We do not knowingly collect the information of anyone under the age of 18.
1. This Site serves as a platform to facilitate lodging information and operations. Listing owners or any user type making profits through Reello, are considered and treated as contractors or vendors and should expect 1099-MISC or equivalent documents when it fits. For some markets and specific cases we only charge for our information services, and in no way relay earnings to vendors located there, for such cases any transactions happening between any of our users and those vendors are not in our control and we do not profit nor we assume liability from these or derived transactions.
We urge all users to be responsible about their use of this Site and any transaction entered into as a result of the services we provide and the user's engagement. We initiate direct rent actions with any accommodation that has received a booking request once it is confirmed as available. Upon the guest arrival our service proceeds to reletting the reservation to the guest. Cancelation policies at the time of booking will govern the procedures of a cancelation at any given time.
Our platform uses hosting and other related services provided by vendors registered in our platform as Hosts, Service Providers or Affiliates. Hosts are allowed to register and manage their listings for rent, sale or simply for informational purposes with prices 100% defined by them and marketed with a markup formula that includes the service fee and any cost associated with payout methods and taxes. We may allow users to communicate among them to clarify, agree and execute service transactions within the offerings advertised in the platform.
Althought we do our best efforts to keep listings accurate and free of inaccurate or wrongful data, we do not write these lsitings, and therefore it is up to the listing owners and their responsibility to provide true and up to date content. As a proof of our commitment to maintain the site content quality at an adequate level we encourage our users to report any listing or user that may prove to be false or of fraud nature.
Users agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to the use of the Site, and products family in complaince with their local laws and regulations simultaneously.
Listing owners agree that they are responsible for and agree to abide by all laws, rules, ordinances, or regulations applicable to the listings, including but not limited to any and all laws, rules, ordinances, regulations or other requirements relating to taxes, credit cards, data and privacy, permits or license requirements, zoning ordinances, safety compliance and compliance with all anti-discrimination and fair housing laws, as applicable. Please be aware that the guest upon initiation of the service agrees to all titles and liability derived from his actions while using the service, therefore we assume no liability for legal or regulatory compliance pertaining to businesses and properties listed on the platform, there may be circumstances where we are nevertheless legally obligated, as we may determine in our sole discretion, to provide information related to a listing in order to comply with requests from governmental agencies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
Users who accept credit card, banking or other payment information from travelers agree to properly handle and safeguard all such information in accordance with applicable legal and regulatory requirements and best practices, and to keep records of any and all transactions history.
Despite most relocation and traveling experiences happen without issues. We encourage travelers to research their target location to review travel prohibitions, warnings, announcements and advisories issued by the United States Government as well as the local governments, before they book.
While we do take certain measures with the goal of assisting users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact.
2. Limited License to Use the Site.
Users are granted a limited, revocable non-exclusive license to access the Site and the content and services provided on the Site solely for the purpose of advertising a property, searching for a property, purchasing or researching (for the purpose of inquiring about purchasing) any of the products or services offered on any Site, participating in an interactive area hosted on the Site or for any other purpose clearly stated on a Site, all in accordance with the Terms. Any use of the Site that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited.